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Returns & Exchanges

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Return & Exchange Periods

We allow 45 days to return or exchange almost any purchase in our Asiapot's website(Not including final sale)with a receipt , as long as your purchase is still in saleable condition(applies to new, clearance, open-box, refurbished and pre-owned products). We do not pay the postage unl. You should pau your freight by your own.While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Return & Exchange Periods

Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

Most Products
  • Standard
    15 days
  • My Best Buy® Elite Members
    30 days
  • My Best Buy® Elite Plus Members
    45 days
Wedding Registry Items

60 days from date of purchase for most products

Refund Method

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 15 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-973-535-1251 with your order number handy, and we'll be happy to send you a replacement.

Return by Mail

  • Step 1

    Pack up your purchased item(s) with all contents and product packaging.
    If you don't have all the packaging and accessories, a deduction might be made from your refund.
  • Step 2

    Place packing slip ormerchandise return formin package.
  • Step 3

    Purchase postage, put return label on the package, and ship to the Best Buy Return Center.
    For proof of delivery, we recommend that you return items via UPS or insured USPS.
Damaged, Defective or Incorrect Items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-973-535-1251 . We will cover all reasonable and customary ground shipping fees.

Final Sale and Nonreturnable Items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including items returned that are damaged, unsanitary or missing major contents.

Gifts

We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via e-mail.

Missing Packaging or Accessories

If you do not have all the original packaging or accessories, that's okay too. We can process a return with a deduction on your refund for what is missing.

Special Orders

You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Asiapot and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Asiapot and then to you.

Custom Orders

Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.

Bundle or Promotional Discount Items

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

Why We Need Your ID

Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchase. Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-973-535-1251.

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